Security

Security & Vulnerability Disclosure

We welcome reports of security vulnerabilities affecting KiWear products, firmware, mobile applications, and related services.

Report a Security Issue

Report to

support@kiwear.com

Suggested email subject:

[Security Report] Brief description of the issue

To help us investigate, please include:

  • The affected product or service.
  • The model, firmware version, or app version, where applicable.
  • A description of the issue and its potential impact.
  • Steps to reproduce the issue.
  • Relevant screenshots or logs, if available.

Please remove passwords, verification codes, access tokens, and unnecessary personal information from any supporting materials.

For general product questions, repairs, or order enquiries, please visit our Contact Us page.

Our Response

7 days

We will acknowledge receipt of your report within 7 calendar days.

14 days

We will provide status updates at least every 14 days until the reported security issue is resolved or otherwise closed.

Coordinated Disclosure

Please report security issues privately and coordinate any public disclosure with us so that we have an opportunity to investigate and address the issue.

Security Update Support

For information about our security update support period, please visit our Product Support Period page.

Security Advisories

We publish security advisories following technical review. Each advisory provides information about affected products or versions, available fixes, and any actions users should take.

No security advisories have been published.

Advisories are published only after technical review. We do not publish raw reports, reporter details, or unreviewed vulnerability information.